Baltonia fell into darkness.

Punctuality is essential for the proper flow of the experience. We recommend arriving before your scheduled time. If the group arrives more than 10 minutes late, access to the activity will not be possible, and the reservation will be considered lost, with no option to reschedule or receive a refund.

It is not allowed. Before starting, you must leave mobile phones, keys, wallets, and any personal belongings in the designated secure areas, ensuring both immersion and the safety of everyone. Taking photos or recording videos during the experience is strictly prohibited. Breaking this rule will result in the immediate termination of the game for the entire group, with no refund. Once the experience is over, you can retrieve your belongings and take a commemorative photo.

Yes. We have parking areas next to the entrance of the venue to make your arrival easier; we will send you the location of the free car park.

Yes, as long as the established limit of 2 to 7 players per game is respected.

We reserve the right to deny admission or immediately remove a group from the experience if any of the following situations occur: • Violation of privacy or recording rules. • Participation under the influence of alcohol, drugs, or similar substances. • Carrying objects that may be considered dangerous. • Displaying aggressive, offensive, or disrespectful behavior. • Intentionally damaging materials or set design elements. Any damage caused by improper use may result in additional charges, which will be claimed from the responsible party.

Yes. All sessions are conducted exclusively by prior reservation through our website. Access without a confirmed booking is not permitted.

Reservations can be modified with at least 72 hours' notice. • Only one change of date or time is allowed. • To manage any modification, you must email obscuraexperiences@gmail.com No refunds are issued. If the group does not attend on the newly agreed date, the reservation will be permanently forfeited.

The experience requires a basic level of mobility and agility, as it includes actions such as crouching, unpredictable movements, moving through narrow spaces, or occasional climbing. If you are unsure whether the experience is suitable for you, we recommend contacting us before making a reservation.

Each group consists of 2 to 7 players, ensuring an exclusive and personalized experience.

The experience is available for ages 16 and up. Players under 16 must be accompanied by an adult. If no adult is present in the group, hiring an actor/guide is mandatory, with an additional fee of €40 per group.

Dark City features elements such as darkness, strobe lights, tense moments, occasional jumpscares, and some horror scenes. However, it is designed to be enjoyable for all participants, with different game modes available. If you have any concerns about the level of intensity, you can contact us for more information.

No. Each session is private for your group.

This experience is not recommended for: • Pregnant individuals. • People with serious heart conditions or epilepsy. • Children under 16 years old. • People with severe vertigo. • Individuals prone to motion sickness. • People with difficulty walking. Additionally, participation is not allowed for anyone under the influence of alcohol or drugs, or those attending with a baby.

It is recommended to wear comfortable, practical clothing that allows free movement. Loose garments, hoodies, accessories, or jewelry that could get caught should be avoided. Delicate clothing or footwear is not advised, as they may get dirty during the experience.

Yes. All facilities are designed according to strict safety standards. Staff supervise the activity at all times and are prepared to intervene in case of any incident or evacuation if necessary. We are not responsible for any damage resulting from improper or intentional use of the facilities.

Dark City is accessible for people with reduced mobility or those who use a wheelchair. If you have another type of disability, please contact us, and we will assess possible adaptations to provide you with the best possible experience.

The experience mostly takes place in open spaces, although it includes some sections with more confined areas. In these cases, it is not mandatory for all group members to enter, as progress can continue without the entire team present. Throughout the experience, staff monitor the game in real time and are ready to assist participants at any moment. There are also immediate exit systems that allow a player to leave the experience if needed. If you have specific concerns, we recommend contacting us before booking to assess your situation.

During the experience, participants will need to interact with various game mechanisms and elements to progress. It is the players' responsibility to use the facilities correctly and respectfully at all times. The elements are designed to be used without applying force, simply handled naturally and carefully. Improper, forced, or intentional use of any object may cause damage. If any damage occurs due to misuse of elements or tools, the organization may claim the cost of repair or replacement.

Yes. The experience is also available in English. It is important to specify this when making your reservation so we can properly prepare the session and ensure the best possible experience.